I just received the cell phone bill from PCCW. In fact, I switched my cell phone carrier from PCCW to 3 with effect from 12 February 2009. Before I picked this switching day, I called PCCW to check what the last day of my current contract is. The staff said 12 February 2009 is the last day of contract. So, a few weeks ago, I chose to switch it on 12 February 2009.
Now the phone bill said I have to pay HK$500 for the Early Termination Charge!!! I called them rightaway. They said the formal date on which the contract is over is 14 February 2009.
Then I claimed I checked with them on 24 January 2009, and the response I got was "the contract will end on 12 February 2009".
Anyhow, the representative said, "to maintain our good customer relations, I will waive this HK$500 Early Termination Fee. However, the HK$12 Tunnel Fee can't be waived." But think about it, cell phone plans are paid in advanced cycle. Since I left this cell phone company already, why do i have to pay for Tunnel fee?
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