February 25, 2009

  • Early Termination Charge???

    I just received the cell phone bill from PCCW.  In fact, I switched my cell phone carrier from PCCW to 3 with effect from 12 February 2009.  Before I picked this switching day, I called PCCW to check what the last day of my current contract is.  The staff said 12 February 2009 is the last day of contract.  So, a few weeks ago, I chose to switch it on 12 February 2009.

    Now the phone bill said I have to pay HK$500 for the Early Termination Charge!!!  I called them rightaway.  They said the formal date on which the contract is over is 14 February 2009.

    Then I claimed I checked with them on 24 January 2009, and the response I got was "the contract will end on 12 February 2009".

    Anyhow, the representative said, "to maintain our good customer relations, I will waive this HK$500 Early Termination Fee.  However, the HK$12 Tunnel Fee can't be waived."  But think about it, cell phone plans are paid in advanced cycle.  Since I left this cell phone company already, why do i have to pay for Tunnel fee?